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Leading industrial partners trust our commitments |
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1. Quality and continuous improvement |
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All our industrial sites and business networks comply with the ISO 9001 and ISO 14001 certifications. |
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We undertake to comply with continuous improvement programs aiming at achieving optimal performances, such as Six Sigma method, OHSAS 18001, GMP certifications. |
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2. Responsiveness and local service |
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Responsive and multilingual Customer Service (French, English, German, Italian,...) |
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Any claim arising from one of our customers is handled within 20 days |
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For any request made during any day worked (by phone, mail or fax), we commit ourselves to contact the sender during the same day. |
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3. Product security all along the supply network |
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Selection of a limited number of authorized transportation partners who have entered into a joint charter regarding quality |
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Implementation of complete safety protocols (documents handed over to the transportation partners informing them about safety instructions) |
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Support and advice as far as safety and regulations are concerned, regarding any topic dealing with chemical product implementation and transportation. |
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As we thoroughly know our products and our customers markets, we are able to help them find new solutions. |
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5. Quick access to any useful information |
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At any time and thanks to our group extranet, our customers can quickly find a product, manage their orders and purchase forecasts, place delivery requests, view their orders according to their criteria, follow-up the invoices, contact a service and find information... |
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